SurgyFrontdesk: Let AI Handle Your Front desk

SurgyFrontdesk is a conversational AI voice agent for hospitals that answers and makes patient calls — booking appointments, confirming and rescheduling, registering patients, sending documents and running follow-up calls. It plugs into the hospital's existing PBX rather than replacing the call centre, so staff keep handling the conversations that need a human.

No. It removes the repetitive call volume — booking, reminders, status questions, post-visit follow-ups — so the same team handles more patients and spends its time on the cases that need judgment. Calls that fall outside the agent's scope are handed to a human.

Yes. The agent understands what the patient is asking for, checks live availability, books or reschedules the slot, and the change syncs instantly across systems — so the schedule the front desk sees and the schedule the patient was promised are always the same one.

Yes — SurgyFrontdesk answers 24/7, which is where most hospitals recover the largest share of missed patient demand. After-hours callers get accurate answers and a booked appointment instead of a voicemail, and every interaction is logged for the morning shift.

It integrates with the hospital's existing PBX, so there is no new phone infrastructure, no number change and no rip-and-replace of the call centre. Integration is configured during onboarding against the current telephony setup.

SurgyFrontdesk detects how a patient sounds during the call and adapts its tone and language accordingly, and flags negative-sentiment calls for human attention. That turns a frustrated caller into an internally escalated case instead of a public one-star review.

Yes. SurgyFrontdesk sends documents right after the visit ends over encrypted delivery, so patients get bills, prescriptions and instructions without a staff member chasing the handover.

Yes, and this is the most common combination: follow-ups due in SurgyCRM trigger an AI call or WhatsApp message from SurgyFrontdesk, the patient confirms, and the outcome is logged back on the CRM record. Follow-up cycles then run themselves without a coordinator maintaining a call list.

SurgyFrontdesk, a Conversational AI Agent, answers every incoming call on the hospital's existing phone line, including outside working hours. It books and reschedules appointments, answers common questions and passes complex calls to staff, so no patient call goes unanswered.